Terms & Conditions


Due to the nature of our business, we reserve the right to increase or decrease the listed price of any product listed on our website without notice. Due to fluctuations in currencies we cannot guarantee against price increases.

In the unfortunate circumstance that there may be an error in the price of a product listed, we reserve the right to correct the price after an order has been placed. In this situation notice will be given to the customer.

Description and Accuracy of Products

Our goal is to accurately describe all of our products through photos and descriptions on our website. We are not responsible for sudden variations in products by suppliers that we are not informed of ahead of time. In this situation if possible, notice will be given to the customer.

Product Stock

In stock products are shipped within two business days of order payment.

If in stock, the stock quantity will be shown in Green when a product is selected.

Products that are not in stock will be ordered from our suppliers to fill your order.

If there is no stock, no stock quantity will show when a product is selected.

At the bottom of every individual product page regardless of stock quantity, the estimated time it will take for the product to reach our facility from our supplier is provided. Please do not confuse this with the time it will take to ship to your location.

Many of the products that we carry are shipped by air directly from Europe every 2-3 weeks. Hence the varying shipping times.

As an example, you will see a variation of the following at the bottom of every individual product page:

  • Kieffer: 4-6 weeks or sooner. Some Extra Full & Coldblood sized products will be custom made and may take up to 8 weeks for shipping. All Browbands take a minimum of 8 weeks as they are custom made. 
  • The Original Magic Brush: Ships Immediately 
  • Tough 1: 2-3 weeks or sooner.  

Website Images, Descriptions, and Designs

The content displayed on our entire website, Facebook Page, Instagram Account, and marketing materials is used with appropriate permissions and through the creation of our brand. Use of our images, descriptions and designs for personal or commercial use is prohibited without written permission from Eaglewood Equestrian Supplies.

Privacy Policy

Eaglewood Equestrian Supplies does not release or condone the unauthorized use of your personal information that may be submitted through an order on our website or via communication.

To provide secure payment options we offer payments through trusted and proven payment processors (PayPal and Square). Your personal information is safe, as our site is encrypted and secured with an SSL Certificate, and by means of other stringent security measures.

We will not provide your personal information to our suppliers for direct/drop shipping. Products always will arrive at our facility for inspection before arriving to the end customer.


Please Review the following table for applicable taxes for Canadian Provinces. International orders are tax exempt. International Taxes and/or duty may be charged by governing body of your country when products enter the country (this is beyond our control).

  • Ontario – HST 13%
  • Newfoundland and Labrador – HST 15%
  • New Brunswick – HST 15%
  • Prince Edward Island – HST 15%
  • Nova Scotia – HST 15%
  • Alberta – GST 5%
  • British Columbia – GST & PST 12%
  • Nunavut – GST 5%
  • Northwest Territories – GST 5%
  • Yukon – GST 5%
  • Saskatchewan – GST & PST 10%
  • Manitoba – GST & PST 13%
  • Quebec – GST & PST 14.975%

Payment Terms

All payments must be prepaid. Your credit card will be charged at the time of purchase, before the order ships.

In the event that an order has been shipped or delivered before payment, the outstanding amount is due within 30 days of order/receipt date. After these 30 days, interest will be charged at a rate of 1% per day on the principal.