Order Shipping & Pick Up

The following is available for orders:

  • Local Pick Up

  • Pick up at events

  • Shipping

Local Pick Up

Eaglewood Equestrian Supplies is located in Mississauga and open by appointment only. Please note appointments are available week nights after 5pm or weekends.

Orders may be picked up by appointment or arranged to be picked up from our drop box outside of appointment hours.

Simply select the “Local Pickup” option during checkout and contact us to arrange pick up.

Pick Up At Events

Orders may additionally be picked up at events that we are attending. A current list of events can be found on the bottom of the website on our Events Page.

Shipping

Canada & USA Orders

Free Shipping applies to orders over $100.00 CAD (before tax).

Simply select the “Free Shipping” option during checkout.

Duties, Taxes, and Broker Fees from products leaving Canada and entering the USA may or may not be charged at the border. These additional costs are the responsibility of the customer. We will do our best to notify you before we ship of any additional charges, but some are out of our control.

Live Canada Post rates are calculated on the Checkout Page by weight and size, not value. Canada Post rates generally start at $9.00 and can be up to $20 for most small parcels shipped across Canada. Shipping rates may be slightly higher and have longer delivery times for rural addresses. This is out of our control and based on the Canada Post live rates. To avoid this, we can ship to your place of work or post box if it is more economical.

International Orders

Live international shipping rates are calculated on the Checkout Page. For large products/orders please contact us directly for courier rates.

Please note when selecting your shipping options that the following estimates are not guaranteed. Especially Australia:

  • International Parcel Surface: Shipping Estimate is 8-13 weeks as these packages are sent on a boat with NO tracking number.
  • Xpresspost International: Shipping Estimate is 1-3 weeks as these packages are sent by air with a tracking number.
  • Priority Worldwide parcel INT’L: Shipping Estimate is 1 week as these packages are sent by air with a tracking number.

Duties, Taxes, and Broker Fees from products leaving Canada may or may not be charged at the border. These additional costs are the responsibility of the customer. We will do our best to notify you before we ship of any additional charges, but some are out of our control.

 

Packing Materials

We feel that it is important to reduce our carbon footprint and be conscience of the environment. You may find that we will reuse shipping boxes and packing materials that we feel are still in suitable condition.

Product Stock

In stock products are shipped within two business days of order payment.

If in stock, the stock quantity will be shown in Green when a product is selected.

Products that are not in stock will be ordered from our suppliers to fill your order.

If there is no stock, no stock quantity will show when a product is selected.

At the bottom of every individual product page regardless of stock quantity, the estimated time it will take for the product to reach our facility from our supplier is provided. Please do not confuse this with the time it will take to ship to your location.

Many of the products that we carry are shipped by air directly from Europe every 2-3 weeks. Hence the varying shipping times.

As an example, you will see a variation of the following at the bottom of every individual product page:

  • Kieffer: 4-6 weeks or sooner. Some Extra Full & Coldblood sized products will be custom made and may take up to 8 weeks for shipping. All Browbands take a minimum of 8 weeks as they are custom made.
  • The Original Magic Brush: Ships Immediately
  • Tough 1: 2-3 weeks or sooner.