We offer 7 day trials on available saddles. Saddles can be shipped for trials with a credit card deposit. Saddles are shipped with appropriate insurance and the cost is paid by the customer.
If you would like to arrange a saddle trial or inquire about shipping costs for a trial, send us a message via our Contact Us page.
Saddles returned from trials should be arrive in the same condition as when it left our store. Please take necessary precautions to avoid marks or scratches in the leather. Do not ride in jeans or pants that have studs or any other accessories that may mark the saddle.
Stirrups may be used with the saddle with leather covers to protect the flaps. Most of our saddles allow you to use the stirrup leathers underneath (where girth attaches) the flaps to avoid damage. If it is not possible to use the leathers under the flaps please protect the saddle by using leather covers, a cloth to wrap, or a pair of tall socks to slip over them.
Any saddles treated with leather soap, conditioner or oil will not be eligible to receive a full deposit refund upon return. Altering a saddle in any way (re-flocking, gullet or tree adjustments) will void the Saddle Trial Agreement, resulting in the full purchase of the saddle.
Further adjustments on new saddles (Gullet/Tree) are the responsibility of the customer AFTER the purchase. Saddles may be sent back to Kieffer with a wither tracing at the customer’s expense. Most of our saddles can be altered by certified saddle fitters. Please contact us before altering new saddles to ensure the warranty will not be voided.